Terms & Conditions

These Terms & Conditions ("Terms") govern your purchase and use of eSIM products, mobile data plans, and related services ("Services") supplied by HDC ("HDC", "we", "our", or "us") through our website.

By purchasing or using any of our Services, you confirm that you have read, understood, and agree to be bound by these Terms together with our Privacy Policy, Refund Policy, Fair Usage Policy, and Acceptable Use Policy.

If you do not agree to these Terms, you must not purchase or use our Services.

To purchase or use our Services, you must:

• Be at least 18 years old or have permission from a parent or legal guardian.
• Provide accurate and complete information during checkout.
• Have a compatible eSIM-enabled device.
• Comply with all applicable laws and regulations in the country where you use the Services.

You are responsible for ensuring that your device supports eSIM technology before placing an order.

HDC provides prepaid digital eSIMs that allow customers to access mobile data through partner mobile network operators in supported destinations.

Our Services include:

• Country eSIM plans
• Regional eSIM plans
• Global eSIM plans
• Unlimited data plans (where available)

All Services are prepaid unless expressly stated otherwise.

The availability, coverage, speed, and quality of service depend on local mobile network operators and may vary by location, device, signal strength, congestion, weather conditions, and other factors outside HDC's control.

When you place an order:

• You agree that all information provided is accurate.
• Your order becomes binding once payment has been successfully processed.
• We reserve the right to refuse or cancel any order where fraud, payment irregularities, pricing errors, or technical issues are suspected.

Following successful payment, your eSIM will normally be delivered digitally via email and/or through your customer account.

Because eSIMs are digital products, delivery is usually completed within minutes but may occasionally take longer due to technical or network issues.

• All prices are displayed before checkout.
• Payment must be received in full before your eSIM is issued.
• Applicable taxes may be included or added depending on your location.
• HDC reserves the right to change pricing at any time. Price changes do not affect completed purchases.

Customers are solely responsible for ensuring their device:

• Supports eSIM technology.
• Is carrier unlocked.
• Meets the technical requirements of the selected plan.

HDC cannot provide refunds where a customer purchases an eSIM for an incompatible or locked device.

Each eSIM is supplied digitally and can only be installed in accordance with the accompanying activation instructions.

Unless otherwise stated:

• Each eSIM may only be installed once.
• Deleted eSIM profiles may not be recoverable.
• Activation may occur upon installation or first connection to a supported network, depending on the plan.

Customers should install their eSIM shortly before travel unless instructed otherwise.

• Each plan includes a specified amount of mobile data and validity period.
• The validity period begins when the eSIM first connects to a supported mobile network unless otherwise stated on the product page.
• Unused data expires at the end of the validity period and cannot be carried forward, transferred, exchanged, or redeemed for cash.

When using HDC's Services, you agree to use them responsibly and only for lawful purposes. You must not:

• Use the Services for any illegal, fraudulent, or criminal activity.
• Upload, transmit, or distribute malicious software, viruses, ransomware, or other harmful code.
• Attempt to gain unauthorised access to HDC's systems, networks, or another customer's account.
• Reverse engineer, decompile, modify, or interfere with the operation of our Services.
• Use automated software, bots, or scripts that generate excessive traffic or disrupt the Services.
• Resell, redistribute, or commercially exploit the Services without HDC's prior written permission.
• Infringe the intellectual property rights of HDC or any third party.

HDC reserves the right to suspend or terminate Services where misuse is identified.

HDC provides Services through third-party mobile network operators. While we make every effort to provide reliable connectivity, we do not guarantee that the Services will always be:

• Available without interruption.
• Free from faults or errors.
• Available in every location.
• Compatible with every device.

Network performance may vary depending on:

• Local coverage
• Signal strength
• Network congestion
• Device capability
• Maintenance by network operators
• Weather and environmental conditions
• Government restrictions or regulatory actions

Temporary interruptions may occur without notice.

Our Services rely on third-party telecommunications providers. HDC is not responsible for:

• Network outages.
• Coverage limitations.
• Roaming restrictions.
• Speed variations.
• Maintenance performed by network operators.
• Decisions made by local mobile providers.

Where a network operator changes or withdraws services, HDC will make reasonable efforts to minimise disruption but cannot guarantee uninterrupted service.

All content available through HDC, including but not limited to logos, trademarks, graphics, images, product descriptions, software, website content, and documentation remains the property of HDC or its licensors.

You may not copy, reproduce, modify, distribute, or commercially exploit any content without our prior written consent.

HDC may suspend, restrict, or terminate your access to the Services immediately where we reasonably believe:

• These Terms have been breached.
• Fraudulent activity has occurred.
• Payment has been reversed or disputed.
• The Services have been misused.
• Required by law or regulatory authorities.
• Necessary to protect our systems or other customers.

Termination does not affect any rights or obligations that arose before termination.

To the fullest extent permitted by applicable law, HDC shall not be liable for any:

• Indirect or consequential loss.
• Loss of profits.
• Loss of revenue.
• Loss of business.
• Loss of goodwill.
• Loss of data.
• Missed travel arrangements.
• Roaming charges incurred through incorrect device settings.
• Losses resulting from third-party network failures.

Our total liability for any claim arising from the Services shall not exceed the amount paid by you for the affected eSIM plan.

Nothing in these Terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence or for fraud.

You agree to indemnify and hold HDC, its directors, employees, affiliates, partners, and suppliers harmless against any claims, damages, losses, liabilities, costs, or expenses arising from:

• Your misuse of the Services.
• Your breach of these Terms.
• Your violation of applicable laws or regulations.
• Your infringement of any third-party rights.

Your personal information is processed in accordance with our Privacy Policy. By using our Services, you consent to the collection, use, and processing of your information as described in that policy.

HDC takes reasonable steps to protect customer data but cannot guarantee the absolute security of information transmitted over the internet.

HDC may modify, suspend, or discontinue any Service, product, pricing, or feature at any time where reasonably necessary. We may also update these Terms periodically.

Updated Terms become effective once published on our website. Continued use of the Services constitutes acceptance of the revised Terms.

HDC shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond our reasonable control, including but not limited to natural disasters, fire, flood, pandemic, war, terrorism, civil unrest, government action, internet outages, telecommunications failures, power failures, and labour disputes.

These Terms shall be governed by and construed in accordance with the laws of England and Wales, unless mandatory consumer protection laws in your country of residence require otherwise.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where applicable law provides you with the right to bring proceedings in your country of residence.

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be deemed severed, and the remaining provisions shall remain in full force and effect.

These Terms, together with our Privacy Policy, Refund Policy, Fair Usage Policy, and Acceptable Use Policy, constitute the entire agreement between you and HDC regarding the Services and supersede any previous agreements or understandings.

If you have any questions regarding these Terms & Conditions or require assistance with your eSIM, please contact us:

We aim to respond to all customer enquiries as quickly as possible during our normal business hours.