Privacy & Cookie Policy

This Privacy & Cookie Policy explains how HDC Turkey (“we”, “us”, or “our”) collects, uses, stores and protects your personal information when you visit our website or use our services. It also explains how we use cookies and similar technologies.

This policy should be read alongside our Terms & Conditions and Fair Usage Policy.

The data controller for this website is HDC Turkey. We operate the HDC Turkey eSIM service through the website address:

https://hdcturkey.simloader.com/

If you have any questions about your privacy or this policy, please contact us using the details in Section 14.

We may collect the following types of personal information:

• Contact information: name, email address, and phone number when you reach out to us or place an order.
• Order details: eSIM plan purchased, purchase date, payment confirmation, and device information needed to deliver the eSIM.
• Technical information: IP address, browser type, device type, operating system, and pages visited.
• Usage data: how you interact with our website, including time spent on pages, clicks, and referral sources.
• Cookies and similar technologies: information collected through cookies as described in Section 9.

We use your personal information to:

• Process and deliver your eSIM purchase.
• Provide customer support and respond to your enquiries.
• Maintain, improve, and secure our website and services.
• Understand how visitors use our website and improve user experience.
• Send service-related updates and, where you have consented, marketing communications.
• Comply with legal obligations and protect our rights.

Under UK and EU data protection laws, we process personal data on the following legal bases:

• Performance of a contract: to fulfil your eSIM order and provide support.
• Legitimate interests: to improve our website, prevent fraud, and run our business.
• Legal obligation: to comply with laws such as tax, accounting, and consumer protection rules.
• Consent: for marketing communications and non-essential cookies.

We do not sell your personal data. We may share information with trusted third parties only where necessary to provide our services:

• Payment processors: to handle secure transactions.
• eSIM platform and network partners: to activate and deliver your eSIM connectivity.
• Analytics and marketing providers: to help us understand website usage and improve our marketing (only with your consent where required).
• Legal and regulatory bodies: when required by law or to protect our rights.

All third-party providers are required to keep your data secure and use it only for the specified purposes.

Some of our service providers may operate outside the UK and European Economic Area (EEA). When this happens, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your personal data in line with UK and EU data protection standards.

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, and reporting requirements.

Order and payment records are typically retained for up to six years for tax and legal purposes. Marketing consent records are kept until you withdraw your consent.

You have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Correction: ask us to correct inaccurate or incomplete data.
• Erasure: request deletion of your data in certain circumstances (“right to be forgotten”).
• Restriction: ask us to limit how we use your data.
• Objection: object to processing based on legitimate interests or direct marketing.
• Data portability: receive your data in a structured, commonly used format.
• Withdraw consent: withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details in Section 14. We will respond within one month.

Cookies are small text files that are stored on your device when you visit a website. They help the website remember your actions and preferences over time, so you don’t have to re-enter them whenever you return or navigate between pages.

Similar technologies such as web beacons, pixels, and local storage may also be used for the same purposes.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the website to function properly. They enable core features such as secure checkout, page navigation, and access to protected areas. These cookies cannot be disabled in our systems.
• Performance / Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous information about page visits, traffic sources, and any errors encountered. This helps us improve the website experience.
• Functional Cookies: Allow the website to remember choices you make (such as language, region, or display preferences) and provide enhanced, personalised features.
• Marketing / Targeting Cookies: Used to deliver relevant advertisements and track the effectiveness of marketing campaigns. These cookies may be set by us or by third-party advertising partners.

We use cookies for the following purposes:

• To keep our website secure and functioning correctly.
• To remember your preferences and improve your browsing experience.
• To analyse how visitors use our website so we can improve content and performance.
• To measure the effectiveness of our marketing and advertising activities.
• To provide relevant offers and information to returning visitors.

When you first visit our website, you may see a cookie banner that lets you choose which cookies you accept. You can change your preferences at any time by adjusting your browser settings or using the consent tool if available.

How to manage cookies in your browser:

• Google Chrome: Settings → Privacy and security → Cookies and other site data.
• Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data.
• Safari: Preferences → Privacy → Cookies and website data.
• Microsoft Edge: Settings → Cookies and site permissions → Manage and delete cookies.

Please note that blocking some types of cookies may affect your experience of the website and the services we are able to offer.

Some cookies on our website may be placed by third-party service providers. These partners may use cookies to understand how you interact with their services, deliver targeted advertising, or provide analytics.

We do not control third-party cookies. You can review the privacy and cookie policies of these providers directly for more information about their practices.

We may update this Privacy & Cookie Policy from time to time to reflect changes in legal requirements, technology, or our business practices. Any updates will be posted on this page with a revised effective date.

We encourage you to review this policy regularly so you stay informed about how we handle your data and use cookies.

If you have any questions about this Privacy & Cookie Policy, how we use your personal data, or how we use cookies, please contact us: